Account & Login: How To Login To The Membership Hub + Troubleshooting Login Issues

This page includes:

  • Link to login to the membership hub
  • If you are having trouble logging in

The membership hub refers to the private classroom where all Garden Studio lessons, replays, and materials can be found. 

Link to login to the membership hub

Here is the link to login to the membership hub: https://membership.thegardenstudio.art/login

TOP TIP: We recommend bookmarking this link in your web browser so that it is easier to get to when you want to watch the lessons. 


Click here for instructions on how to bookmark links. 

This is what the login page will look like.

Once you’ve logged in on a device, that device will typically “remember” you and you won’t need to log in again each time. Make a note of your password so that you can log in on other devices, as well.

If you are having trouble logging in

If you see a message saying "these credentials don't match", are redirected to a page to pay for the membership, or having trouble logging into your membership hub please try the following:


  1. Double-check that you are entering your email and password correctly
  2. Ensure you’re using the email address you originally signed up with for the membership
  3. If you've updated your email with us, make sure you’re using the updated email address
  4. Try logging in using a different web browser
  5. Check that your web browser in not set to block cookies - this can often prevent you from logging in. You can check this is your web browser settings, usually under the 'privacy and security' settings
  6. Clear you cache/cookies
  7. Try resetting your password. Click here for instructions on how to reset your password

If you’re still having trouble, please email us at support@alexkincaidart.com with a description of the issue and any relevant screenshots. This will help us resolve the issue more quickly and efficiently.

Click here for our support page in the membership hub where you'll find helpful support videos and information about the membership.

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