Membership Hub: Troubleshooting Video Playback Issues

Almost all technology glitches can be resolved by restarting your computer and your Internet connection.


Here are a few recommended steps you can take: 

  1. Restart your internet:
    • Unplug your internet router (the box that gives you WiFi)
    • Wait for about 30 seconds
    • Plug it back in and wait for it to fully restart (usually takes a few minutes)
    • Try watching the video again

  1. If that doesn't work, restart your computer:
    • Close all programs
    • Turn off your computer completely
    • Turn it back on and try the video again

  1. If you're still having trouble, try these steps:
    • Clear your browser's memory (called "cache" and "cookies"):
      • In your browser's settings, look for an option like "Clear browsing data"
      • Choose to clear both "Cached images and files" and "Cookies"
    • If you're not sure how to do this, try searching online for "How to clear cache and cookies in [Your Browser Name]"

  1. Try a different web browser:
    • If you usually use Internet Explorer or Firefox, try using Google Chrome or Safari instead
    • You can download Chrome or Safari for free if you don't have them
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