Membership Hub & Lessons: Attachments & Links Not Working

If you are having trouble watching the lesson videos or opening links for the lesson, please follow the steps below.


Almost all technology glitches can be resolved by restarting your computer and your Internet connection.


Here are a few recommended steps you can take: 

  1. Restart your internet:
    • Unplug your internet router (the box that gives you WiFi)
    • Wait for about 30 seconds
    • Plug it back in and wait for it to fully restart (usually takes a few minutes)
    • Try watching the video again

  1. If that doesn't work, restart your computer:
    • Close all programs
    • Turn off your computer completely
    • Turn it back on and try the video again

  1. If you're still having trouble, try these steps:
    • Clear your browser's memory (called "cache" and "cookies"):
      • In your browser's settings, look for an option like "Clear browsing data"
      • Choose to clear both "Cached images and files" and "Cookies"
    • If you're not sure how to do this, try searching online for "How to clear cache and cookies in [Your Browser Name]"

  1. Try a different web browser:
    • If you usually use Internet Explorer or Firefox, try using Google Chrome or Safari instead
    • You can download Chrome or Safari for free if you don't have them

If you’re still experiencing issues, please email us at support@alexkincaidart.com with a clear explanation of the problem, along with any relevant screenshots, so we can assist you more efficiently.

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